3 min read
Lifting the lid - what successful QSRs are doing to flourish
In today’s QSR and Fast Casual Dining sector, why is it that some restaurants are able to rise above challenges and...
Blog
Read about thoughts on the hospitality sector
3 min read
QSR Evolution: CEOs Reveal the Power of Consistent Digital Engagement
Louie Scarpari: Jun 24, 2025
In today’s fast-moving QSR environment, customer expectations have shifted. Consumers are no longer simply choosing...
4 min read
Redcat: The 9 Reasons It's the ONLY Hospitality IT Platform You Need
Louie Scarpari: Jun 23, 2025
When you’re selecting a new hospitality IT platform, it can be hard to unravel all the information and cut through the...
4 min read
The 9 ways a branded app can be a game-changer for your QSR business
Louie Scarpari: May 29, 2025
QSR consumers who order online want a fast, super-convenient service. They lead busy lives, and love knowing that...
3 min read
Loyalty unlocked: Five ways to boost sales and retention in QSR and fast casual dining
Louie Scarpari: Mar 12, 2025
If you’re in the QSR or Fast Casual Dining business, then you certainly don’t need us to tell you how competitive the...
3 min read
4 Ways Kiosks Will Transform Your Restaurant in 2025
Louie Scarpari: Feb 17, 2025
2025 is set to be the year of the kiosk. In 2024, the annual ‘State of digital’ report by Qu found that implementing...
1 min read
Redcat partners with Armitage Associates to support its long term growth.
Louie Scarpari: Feb 12, 2025
PRESS RELEASE 12 February 2025 Redcat partners with Armitage Associates to support its long term growth. Redcat is...
3 min read
Staying competitive with AI: A guide for QSR and fast casual dining
Louie Scarpari: Feb 7, 2025
Artificial Intelligence (AI) is reshaping the hospitality sector, particularly in Quick Service Restaurants (QSR) and...
2 min read
Empowering UK hospitality operators to thrive in a challenging economy
Louie Scarpari: Jan 22, 2025
For hospitality operators in the UK, Rachel Reeves’ first budget in October 2024 brought little good news. Rises in the...
4 min read
The tech-driven evolution of QSRs and restaurants: top trends for 2025
Louie Scarpari: Dec 4, 2024
As we move towards the end of one year, we traditionally look ahead to the next, and at Redcat we’re no different. We...
3 min read
Powering your QSR: How a strong network drives customer service, engagement, and growth
Louie Scarpari: Nov 13, 2024
No QSR is an island - in order to operate efficiently and to deliver great customer service, every part of your...
3 min read
5 ways to reduce power consumption and waste in Quick-Service Restaurants
Louie Scarpari: Oct 30, 2024
Sustainability is an increasing priority for business – driven by the increasing cost of energy, placing pressure on...
3 min read
Unlocking Insights with Customer Analytics
Louie Scarpari: Sep 12, 2024
The three powerful ways you can harness customer data to supercharge your QSR business. If you don’t know what your...
3 min read
Frictionless ordering: Mobile Wallets & Voice Assistants Take Center Stage
Louie Scarpari: Aug 19, 2024
Consumers at QSRs are generally looking for two things: great tasting food – that’s a given- and convenience. They want...
2 min read
Gong cha implements Redcat’s IT platform in Australia in just 8 days
Louie Scarpari: Jul 29, 2024
As one of the world’s fastest-growing bubble-tea brands, Gong cha found its existing point-of-sale (POS) system...
3 min read
The five hardware innovations that are changing the face of QSR
Louie Scarpari: Jul 25, 2024
QSR is a fast-paced, dynamic industry. Its consumers are demanding, always looking for ‘new and improved’, whether...
2 min read
5 game-changing benefits of integrating inventory & POS systems
Louie Scarpari: Jul 8, 2024
Managing inventory is one of the most important, and challenging, tasks when you’re running a QSR. It’s essential to...
4 min read
9 great reasons to choose Redcat
Louie Scarpari: Jun 4, 2024
When you’re selecting a new hospitality IT platform, it can be hard to unravel all the information and cut through the...
3 min read
Protecting Brand & Customer Data: Security Workshop Summary
Louie Scarpari: May 16, 2024
A summary of Redcat’s recent Data Security event, with guest speakers Darren Hopkins and Amir Ansari. One of the...
1 min read
Digital Stamp Cards & QR Codes on Receipts
Louie Scarpari: May 13, 2024
Digital Stamp Cards Digital Stamp Cards provide a modern and secure method for enhancing customer loyalty and...
1 min read
UK Fast Casual & QSR Chains: Why Omni-Channel Solutions Matter
Louie Scarpari: May 9, 2024
The UK's fast-casual and QSR (Quick Service Restaurant) market is booming. Customers crave convenience and crave value,...
3 min read
Phygital in QSR: What it is and how restaurants can benefit from it
Louie Scarpari: Apr 26, 2024
‘Phygital’ is a word that you are probably seeing more and more frequently. It’s a blended word, from ‘physical’ and...
3 min read
Protecting your brand reputation through data security
Louie Scarpari: Apr 2, 2024
Great brands each have their own personality and strengths, but one thing they all have in common is that they are...
2 min read
Inventory integration partners
Louie Scarpari: Mar 19, 2024
We know that managing inventory in a restaurant can be a challenging and tedious task, particularly when trying to...
1 min read
Apple, Google Pay + Digital Wallets
Louie Scarpari: Mar 5, 2024
Easy online order payment using Apple & Google Pay Experience the convenience of streamlined online order payments with...
2 min read
Redcat has your delivery needs covered!
Louie Scarpari: Feb 27, 2024
The Redcat team is consistently releasing and updating delivery solutions to suit the requirements of the ever-evolving...
1 min read
Omni-channel Loyalty
Louie Scarpari: Feb 20, 2024
What does a fractured loyalty system look like? You might see your fractured loyalty show up in one of the following...
2 min read
Gong cha England technology investment to drive UK growth
Louie Scarpari: Feb 12, 2024
Press Release Gong cha England and Redcat have announced that the fast-growing bubble tea chain will use Redcat's...
1 min read
Customer Loyalty & Enhance User Experience
Louie Scarpari: Feb 6, 2024
Tiered loyalty Reward your customers for their loyalty and spending habits with our tiered loyalty program. By creating...
3 min read
White Label Delivery – the 10 benefits all UK restaurants need to know
Louie Scarpari: Feb 1, 2024
In the world of QSRs and fast casual dining, consumers want not just delicious, tasty food, but convenience. That’s why...
3 min read
Top Hospo Tech Trends for 2024
Louie Scarpari: Dec 11, 2023
As we approach the end of a year, we start to look ahead at what the next year will hold. In 2024, we can be said to be...
3 min read
THE 3 FUNDAMENTAL SOLUTIONS to Mending the fractured tech stack
Louie Scarpari: Dec 4, 2023
One of the biggest challenges that growing hospitality businesses face in today’s tech-powered business environment is...
2 min read
UK tipping legislation & lessons for Aussie operators
Louie Scarpari: Nov 9, 2023
Tipping has long been a bone of contention in the UK hospitality industry – with staff unhappy at the way that tips are...
2 min read
The 4 ways that restaurants are benefiting from payment innovation
Louie Scarpari: Nov 2, 2023
The birth of open banking The last few years have seen a seismic change in the payments landscape. Gone are the days...
3 min read
The rise of AI and how it can help hospitality
Louie Scarpari: Aug 29, 2023
Artificial Intelligence (AI) burst into the social consciousness with a bang in late 2022. The technology, which has...
4 min read
Drive-thru innovation: how tech is transforming traditional drive-thru
Louie Scarpari: Jul 4, 2023
We love our drive-thrus Drive-thru restaurants have been around for a long time – especially in car-loving nations like...
3 min read
Paperless kitchen – how a KMS can streamline operations & enhance CX
Louie Scarpari: Jun 8, 2023
Your kitchen is the nerve centre of your hospitality business. No hospitality business can operate without a kitchen to...
3 min read
Fractured tech stack pain: A platform approach remedy
Louie Scarpari: Mar 24, 2023
A juggling act As any hospitality business owner or operator will tell you, running a hospitality business is a real...
3 min read
Loyalty programs: Benefits for you, customers, and community
Louie Scarpari: Mar 2, 2023
Loyalty – essential to QSR and fast casuals For QSRs and fast casuals, loyalty programs are a must-have. They are...
3 min read
Redcat launches its hospitality platform in the UK
Louie Scarpari: Feb 23, 2023
On 7th Feb 2023, the Aussies opened the batting at Lords Cricket Ground. But this wasn’t the Ashes, and for once, both...
3 min read
7 ways that tech helps hospitality with rising costs & staff shortages
Louie Scarpari: Feb 2, 2023
As the pandemic restrictions lifted, hospitality businesses gave a collective sigh of relief. But that relief was...
3 min read
The hospo top 10: Trends shaping 2023 for the hospitality sector
Louie Scarpari: Jan 11, 2023
As we approach a new year, thoughts naturally turn to what lies ahead. Hospitality businesses move into 2023 with some...
3 min read
First-party data: Personalised loyalty for QSRs
Louie Scarpari: Jan 11, 2023
QSR operators know that their customers want loyalty programs. More than that – they demand it. But not just the run of...
2 min read
Goal psychology in loyalty programs
Louie Scarpari: Jan 11, 2023
Loyalty programs can be incredibly beneficial to a business. They help improve customer retention and add significant...
2 min read
How Deputy and Redcat are taking the guesswork out of rostering
Louie Scarpari: Jan 11, 2023
The old ‘pen and paper’ days of hospitality rostering are quickly becoming a thing of the past. Today, technology is...
2 min read
Redcat’s five-year MBO anniversary: looking back, looking forward
Louie Scarpari: Jan 11, 2023
Redcat has certainly come a long way over the past five years. In mid-2017, four of our directors – Jeff Lamb, Lawrence...
2 min read
Technology the key to solving WA’s hospitality staffing crisis
Louie Scarpari: Jan 11, 2023
Published The West Australian= The impacts of COVID-19 have been challenging for many industries, and perhaps none more...
5 min read
Restaurants look to virtual brands for another bite at the cherry
Louie Scarpari: Jan 11, 2023
Published Good Food In a post-pandemic, short-staffed world, where on-demand is the expectation, more restaurants are...
2 min read
New Redcat & Impact Data study finds customer marketing sweet spot
Louie Scarpari: Jan 11, 2023
Published B&T A new study from digital marketing platform Impact Data has found that sending between seven and nine...
1 min read
CHATIME AUSTRALIA APPROACHES 1.2M LOYAL-TEA MEMBERS
Louie Scarpari: Jan 11, 2023
Published in Convenience World and Franchise Business Executive Bubble tea giant Chatime Australia continues to flex...
3 min read
How to implement an effective and personalised loyalty program
Louie Scarpari: Jan 11, 2023
Published in IT Brief There’s no doubt about it – incorporating a robust customer loyalty program in almost any...
3 min read
Integrating systems with a trusted partner reaps benefits
Louie Scarpari: Jan 11, 2023
Working with a trusted partner is key to effective integration, development, and support. With Fast Casuals and QSRs...
3 min read
Fast forward - the top 10 key QSR trends to watch in 2022
Louie Scarpari: Jan 11, 2023
As the world and its restaurants are re-opening, the QSR industry can turn its back on the rollercoaster that was the...
2 min read
Listen & learn - 3 ways to use feedback to improve customer experience
Louie Scarpari: Jan 11, 2023
Customer experience has always been a key goal if you’re a hospitality business, but over the last 18 months, it just...
3 min read
Surviving tough times
Louie Scarpari: Jan 11, 2023
How hospitality businesses are using technology to ease the pressures of lockdown As a hospitality business owner or...
2 min read
Thinking outside the Box
Louie Scarpari: Jan 11, 2023
Concept Eight and Redcat partner to streamline operations with a single management portal for virtual and physical...
3 min read
Top 10 Hospitality Tech Trends for 2021
Louie Scarpari: Jan 10, 2023
Most people, especially in the hospitality sector, were very glad to say goodbye to 2020. A tough and challenging year...
4 min read
Virtual Brands & Dark Kitchens: Benefits for Hospitality Franchises
Louie Scarpari: Jan 10, 2023
We explore how virtual brands and dark kitchens are benefitting franchise hospitality businesses. Imagine running a...
3 min read
Virtual brands: A passing phase or long-term shift in hospitality?
Louie Scarpari: Jan 10, 2023
We explore the 12 ways that virtual brands are benefitting hospitality businesses. Virtual brands seem to be flavour of...
3 min read
The rise of the dark kitchen and virtual brands
Louie Scarpari: Jan 10, 2023
Time for dinner - and Australians around the country open up a food ordering app, scroll their favourite cuisines and...
2 min read
Summary of the latest Victorian Government business incentives
Louie Scarpari: Jan 10, 2023
Business Support Fund 3 The total grant will be: $10,000, $15,000 or $20,000 depending on the size of the business’...
4 min read
Redcat chooses AWS for scalability & integration simplicity
Louie Scarpari: Jan 10, 2023
No company wants to say "no" to its customers. However, by late 2017, this was getting harder for Redcat to avoid. The...
2 min read
Delivery shouldn’t die because dine-in is back on the menu
Louie Scarpari: Jan 10, 2023
Originally appeared on Inside Small Business In the wake of COVID-19, the hospitality industry was brought to its...
Interview: Mark Attard of San Churro & Lawrence Pelletier of Redcat
Louie Scarpari: Jan 10, 2023
Interview with Mark Attard, CMO of San Churro and Lawrence Pelletier, Sales and Marketing Director of Redcat, talking...
1 min read
New technology from Redcat offers struggling restaurants a lifeline
Louie Scarpari: Jan 10, 2023
In an Australian-first, local hospitality tech company Redcat has launched a low-cost platform that provides three key...
3 min read
COVID-19 financial aid for hospitality: A snapshot
Louie Scarpari: Jan 10, 2023
Understanding the federal government's stimulus package, state government incentives and council grants can be...
1 min read
Want that Delivered?
Louie Scarpari: Jan 10, 2023
Redcat Offers Low, Fixed Cost Delivery Dear Customers, Partners and Friends, We’ve spent the last week or so trying to...
3 min read
Business Intelligence
Louie Scarpari: Jan 10, 2023
Your hospitality business generates a lot of data. Captured within your business systems - POS, loyalty, finance, staff...
1 min read
Redcat Serves at the Australian Open
Louie Scarpari: Jan 10, 2023
The Australian Open offers not just great tennis, but a range of food and beverage outlets to keep fans refreshed. From...
2 min read
Creating recognisable brand identity for bars, restaurants, and cafes
Louie Scarpari: Jan 10, 2023
Walk down most city centre streets and you’ll see more cafes, bars and restaurants than just about all the other retail...
3 min read
4 steps to a successful loyalty program for your cafe or restaurant
Louie Scarpari: Jan 10, 2023
Café and restaurant owners know that a loyalty program is a great way to grow their business. It encourages customers...
3 min read
The top 6 things that franchise businesses do really well...
Louie Scarpari: Jan 10, 2023
Franchising is big business - it’s one of the fastest growing segments in Australia economy, representing 4% of our...
3 min read
From bytes to bites
Louie Scarpari: Jan 10, 2023
Cloud, Cloud computing, Cloud software, Running in the Cloud - they’re terms we hear everywhere. What is ‘Cloud...
2 min read
Are you ready to evolve? Moving from POS to a Hospitality IT platform
Louie Scarpari: Jan 10, 2023
If you’re running a hospitality business - at least if it’s anything upwards of a lemonade stall - you’ll have some...
2 min read
ATO's new asset write-off: Instant benefits for small businesses
Louie Scarpari: Jan 10, 2023
Did you know about the Government’s instant asset write off scheme for small business? If so, did you know the...
3 min read
7 habits of a successful hospitality business
Louie Scarpari: Jan 10, 2023
1. Understand your numbers – yes, hospitality is about great food and service, but it’s also about the hard-nosed...
3 min read
Real-time visibility for decision making in hospitality
Louie Scarpari: Jan 10, 2023
As business management thinker Peter Drucker so famously said; “You can’t manage what you can’t measure”. Nowhere is...
1 min read
Redcat rolls out automated Uber Eats integration at Grill’d
Louie Scarpari: Jan 10, 2023
Redcat today announced the next step in its strategy of providing full integration with online food delivery providers....
4 min read
8 ways loyalty & online ordering help grow your hospitality business
Louie Scarpari: Jan 10, 2023
In the increasingly competitive world of hospitality, businesses are always looking for an edge, for something to set...
1 min read
Nando’s streamlines Uber Eats with Redcat
Louie Scarpari: Jan 10, 2023
Redcat today announced the next step in its strategy of providing full integration with online food delivery providers....
1 min read
Redcat announces Australian first POS integration with Deliveroo
Louie Scarpari: Jan 10, 2023
New functionality offers efficiency, accuracy and improved customer service Redcat today announced its Deliveroo...
2 min read
Making Sense Out of Chaos - The Power of Information
Louie Scarpari: Jan 10, 2023
Managing a restaurant can be a rather complicated affair. The number of balls that are in the air at any given time are...
1 min read
NSW and SA gift card regulation changes are on the way!
Louie Scarpari: Jan 10, 2023
How will this affect Redcat gift cards and what do you need to do? Did you know that newly introduced NSW legislation...
2 min read
Quality, Price, and Convenience: Innovations for the Digital Age
Louie Scarpari: Jan 10, 2023
Hospitality is a tough industry. Australian consumers are very demanding - they want quality, price, and convenience,...
Chatime Australia is pleased to announce our official partnership!
Louie Scarpari: Jan 10, 2023
Chatime Australia is pleased to announce our official partnership with Redcat Hospitality Solutions after a successful...
2 min read
Queensland Rail Introduces Redcat Point of Sale
Louie Scarpari: Jan 9, 2023
Following a successful implementation on V/Line, Queensland Rail has implemented the Redcat Polygon POS System for its...
1 min read
Boost Juice launches it's new app!
Louie Scarpari: Dec 16, 2022
Smoothie giant, Boost Juice, have launched their Redcat developed loyalty and online ordering Smartphone App, rewarding...
2 min read
Redcat have positively changed the Menangle Tabcorp Park racing track
Louie Scarpari: Dec 15, 2022
Australian Harness Racing is quickly establishing a global reputation based on incredible times being run at the new...
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