Hospitality Technology Blog | Redcat Australia Insights & Guides

5 min read

The Real Cost of a Fractured Tech Stack in QSR

Steve Clement: May 5, 2026

“We have a fractured tech stack, which limits our ability to analyse data and make business decisions on the go. Our...

4 min read

The 7 Top Technology Trends Shaping QSRs and Restaurants in 2026

Louie Scarpari: Dec 16, 2025

How leading operators are using digital innovation to boost growth, efficiency and customer loyalty After several years...

Unlock Customer Loyalty: Best practice strategies to increase QSR revenue workshop

Louie Scarpari: Aug 18, 2025

This workshop was tailored for QSR operators seeking to maximise customer loyalty and drive revenue. We delved into...

3 min read

How will QSRs be impacted if the RBA eliminates surcharging?

Louie Scarpari: Aug 13, 2025

As the RBA’s consultation process reaches its conclusion and a removal of surcharging looks like it could become a...

3 min read

Lifting the lid - what successful QSRs are doing to flourish

Louie Scarpari: Jul 21, 2025

In today’s QSR and Fast Casual Dining sector, why is it that some restaurants are able to rise above challenges and...

3 min read

QSR Evolution: CEOs Reveal the Power of Consistent Digital Engagement

Louie Scarpari: Jun 24, 2025

In today’s fast-moving QSR environment, customer expectations have shifted. Consumers are no longer simply choosing...

4 min read

Redcat: The 9 Reasons It's the ONLY Hospitality IT Platform You Need

Louie Scarpari: Jun 23, 2025

When you’re selecting a new hospitality IT platform, it can be hard to unravel all the information and cut through the...

4 min read

The 9 ways a branded app can be a game-changer for your QSR business

Louie Scarpari: May 29, 2025

QSR consumers who order online want a fast, super-convenient service. They lead busy lives, and love knowing that...

3 min read

Loyalty unlocked: Five ways to boost sales and retention in QSR and fast casual dining

Louie Scarpari: Mar 12, 2025

If you’re in the QSR or Fast Casual Dining business, then you certainly don’t need us to tell you how competitive the...

3 min read

4 Ways Kiosks Will Transform Your Restaurant in 2025

Louie Scarpari: Feb 17, 2025

2025 is set to be the year of the kiosk. In 2024, the annual ‘State of digital’ report by Qu found that implementing...

1 min read

Redcat partners with Armitage Associates to support its long term growth.

Louie Scarpari: Feb 12, 2025

PRESS RELEASE 12 February 2025 Redcat partners with Armitage Associates to support its long term growth. Redcat is...

3 min read

Staying competitive with AI: A guide for QSR and fast casual dining

Louie Scarpari: Feb 7, 2025

Artificial Intelligence (AI) is reshaping the hospitality sector, particularly in Quick Service Restaurants (QSR) and...

2 min read

Empowering UK hospitality operators to thrive in a challenging economy

Louie Scarpari: Jan 22, 2025

For hospitality operators in the UK, Rachel Reeves’ first budget in October 2024 brought little good news. Rises in the...

4 min read

The tech-driven evolution of QSRs and restaurants: top trends for 2025

Louie Scarpari: Dec 4, 2024

As we move towards the end of one year, we traditionally look ahead to the next, and at Redcat we’re no different. We...

3 min read

Powering your QSR: How a strong network drives customer service, engagement, and growth

Louie Scarpari: Nov 13, 2024

No QSR is an island - in order to operate efficiently and to deliver great customer service, every part of your...

3 min read

5 ways to reduce power consumption and waste in Quick-Service Restaurants

Louie Scarpari: Oct 30, 2024

Sustainability is an increasing priority for business – driven by the increasing cost of energy, placing pressure on...

3 min read

Unlocking Insights with Customer Analytics

Louie Scarpari: Sep 12, 2024

The three powerful ways you can harness customer data to supercharge your QSR business. If you don’t know what your...

3 min read

Frictionless ordering: Mobile Wallets & Voice Assistants Take Center Stage

Louie Scarpari: Aug 19, 2024

Consumers at QSRs are generally looking for two things: great tasting food – that’s a given- and convenience. They want...

2 min read

Gong cha implements Redcat’s IT platform in Australia in just 8 days

Louie Scarpari: Jul 29, 2024

As one of the world’s fastest-growing bubble-tea brands, Gong cha found its existing point-of-sale (POS) system...

3 min read

The five hardware innovations that are changing the face of QSR

Louie Scarpari: Jul 25, 2024

QSR is a fast-paced, dynamic industry. Its consumers are demanding, always looking for ‘new and improved’, whether...

2 min read

5 game-changing benefits of integrating inventory & POS systems

Louie Scarpari: Jul 8, 2024

Managing inventory is one of the most important, and challenging, tasks when you’re running a QSR. It’s essential to...

Redcat explained - What is a fractured tech stack & how to fix it

Louie Scarpari: Jun 25, 2024

4 min read

9 great reasons to choose Redcat

Louie Scarpari: Jun 4, 2024

When you’re selecting a new hospitality IT platform, it can be hard to unravel all the information and cut through the...

3 min read

Protecting Brand & Customer Data: Security Workshop Summary

Louie Scarpari: May 16, 2024

A summary of Redcat’s recent Data Security event, with guest speakers Darren Hopkins and Amir Ansari. One of the...

1 min read

Digital Stamp Cards & QR Codes on Receipts

Louie Scarpari: May 13, 2024

Digital Stamp Cards Digital Stamp Cards provide a modern and secure method for enhancing customer loyalty and...

1 min read

UK Fast Casual & QSR Chains: Why Omni-Channel Solutions Matter

Louie Scarpari: May 9, 2024

The UK's fast-casual and QSR (Quick Service Restaurant) market is booming. Customers crave convenience and crave value,...

3 min read

Phygital in QSR: What it is and how restaurants can benefit from it

Louie Scarpari: Apr 26, 2024

‘Phygital’ is a word that you are probably seeing more and more frequently. It’s a blended word, from ‘physical’ and...

3 min read

Protecting your brand reputation through data security

Louie Scarpari: Apr 2, 2024

Great brands each have their own personality and strengths, but one thing they all have in common is that they are...

2 min read

Inventory integration partners

Louie Scarpari: Mar 19, 2024

We know that managing inventory in a restaurant can be a challenging and tedious task, particularly when trying to...

1 min read

Apple, Google Pay + Digital Wallets

Louie Scarpari: Mar 5, 2024

Easy online order payment using Apple & Google Pay Experience the convenience of streamlined online order payments with...

2 min read

Redcat has your delivery needs covered!

Louie Scarpari: Feb 27, 2024

The Redcat team is consistently releasing and updating delivery solutions to suit the requirements of the ever-evolving...

1 min read

Omni-channel Loyalty

Louie Scarpari: Feb 20, 2024

What does a fractured loyalty system look like? You might see your fractured loyalty show up in one of the following...

1 min read

Customer Loyalty & Enhance User Experience

Louie Scarpari: Feb 6, 2024

Tiered loyalty Reward your customers for their loyalty and spending habits with our tiered loyalty program. By creating...

3 min read

White Label Delivery – the 10 benefits all UK restaurants need to know

Louie Scarpari: Feb 1, 2024

In the world of QSRs and fast casual dining, consumers want not just delicious, tasty food, but convenience. That’s why...

3 min read

Top Hospo Tech Trends for 2024

Louie Scarpari: Dec 11, 2023

As we approach the end of a year, we start to look ahead at what the next year will hold. In 2024, we can be said to be...

3 min read

THE 3 FUNDAMENTAL SOLUTIONS to Mending the fractured tech stack

Louie Scarpari: Dec 4, 2023

One of the biggest challenges that growing hospitality businesses face in today’s tech-powered business environment is...

2 min read

UK tipping legislation & lessons for Aussie operators

Louie Scarpari: Nov 9, 2023

Tipping has long been a bone of contention in the UK hospitality industry – with staff unhappy at the way that tips are...

2 min read

The 4 ways that restaurants are benefiting from payment innovation

Louie Scarpari: Nov 2, 2023

The birth of open banking The last few years have seen a seismic change in the payments landscape. Gone are the days...

3 min read

The rise of AI and how it can help hospitality

Louie Scarpari: Aug 29, 2023

Artificial Intelligence (AI) burst into the social consciousness with a bang in late 2022. The technology, which has...

4 min read

Drive-thru innovation: how tech is transforming traditional drive-thru

Louie Scarpari: Jul 4, 2023

We love our drive-thrus Drive-thru restaurants have been around for a long time – especially in car-loving nations like...

3 min read

Paperless kitchen – how a KMS can streamline operations & enhance CX

Louie Scarpari: Jun 8, 2023

Your kitchen is the nerve centre of your hospitality business. No hospitality business can operate without a kitchen to...

3 min read

Fractured tech stack pain: A platform approach remedy

Louie Scarpari: Mar 24, 2023

A juggling act As any hospitality business owner or operator will tell you, running a hospitality business is a real...

3 min read

Loyalty programs: Benefits for you, customers, and community

Louie Scarpari: Mar 2, 2023

Loyalty – essential to QSR and fast casuals For QSRs and fast casuals, loyalty programs are a must-have. They are...

3 min read

Redcat launches its hospitality platform in the UK

Louie Scarpari: Feb 23, 2023

On 7th Feb 2023, the Aussies opened the batting at Lords Cricket Ground. But this wasn’t the Ashes, and for once, both...

3 min read

7 ways that tech helps hospitality with rising costs & staff shortages

Louie Scarpari: Feb 2, 2023

As the pandemic restrictions lifted, hospitality businesses gave a collective sigh of relief. But that relief was...

3 min read

The hospo top 10: Trends shaping 2023 for the hospitality sector

Louie Scarpari: Jan 11, 2023

As we approach a new year, thoughts naturally turn to what lies ahead. Hospitality businesses move into 2023 with some...

3 min read

First-party data: Personalised loyalty for QSRs

Louie Scarpari: Jan 11, 2023

QSR operators know that their customers want loyalty programs. More than that – they demand it. But not just the run of...

2 min read

Goal psychology in loyalty programs

Louie Scarpari: Jan 11, 2023

Loyalty programs can be incredibly beneficial to a business. They help improve customer retention and add significant...

2 min read

How Deputy and Redcat are taking the guesswork out of rostering

Louie Scarpari: Jan 11, 2023

The old ‘pen and paper’ days of hospitality rostering are quickly becoming a thing of the past. Today, technology is...

2 min read

Redcat’s five-year MBO anniversary: looking back, looking forward

Louie Scarpari: Jan 11, 2023

Redcat has certainly come a long way over the past five years. In mid-2017, four of our directors – Jeff Lamb, Lawrence...

2 min read

Technology the key to solving WA’s hospitality staffing crisis

Louie Scarpari: Jan 11, 2023

Published The West Australian= The impacts of COVID-19 have been challenging for many industries, and perhaps none more...

5 min read

Restaurants look to virtual brands for another bite at the cherry

Louie Scarpari: Jan 11, 2023

Published Good Food In a post-pandemic, short-staffed world, where on-demand is the expectation, more restaurants are...

2 min read

New Redcat & Impact Data study finds customer marketing sweet spot

Louie Scarpari: Jan 11, 2023

Published B&T A new study from digital marketing platform Impact Data has found that sending between seven and nine...

1 min read

CHATIME AUSTRALIA APPROACHES 1.2M LOYAL-TEA MEMBERS

Louie Scarpari: Jan 11, 2023

Published in Convenience World and Franchise Business Executive Bubble tea giant Chatime Australia continues to flex...

3 min read

How to implement an effective and personalised loyalty program

Louie Scarpari: Jan 11, 2023

Published in IT Brief There’s no doubt about it – incorporating a robust customer loyalty program in almost any...

3 min read

Integrating systems with a trusted partner reaps benefits

Louie Scarpari: Jan 11, 2023

Working with a trusted partner is key to effective integration, development, and support. With Fast Casuals and QSRs...

3 min read

Fast forward - the top 10 key QSR trends to watch in 2022

Louie Scarpari: Jan 11, 2023

As the world and its restaurants are re-opening, the QSR industry can turn its back on the rollercoaster that was the...

2 min read

Listen & learn - 3 ways to use feedback to improve customer experience

Louie Scarpari: Jan 11, 2023

Customer experience has always been a key goal if you’re a hospitality business, but over the last 18 months, it just...

3 min read

Surviving tough times

Louie Scarpari: Jan 11, 2023

How hospitality businesses are using technology to ease the pressures of lockdown As a hospitality business owner or...

2 min read

Thinking outside the Box

Louie Scarpari: Jan 11, 2023

Concept Eight and Redcat partner to streamline operations with a single management portal for virtual and physical...

3 min read

Top 10 Hospitality Tech Trends for 2021

Louie Scarpari: Jan 10, 2023

Most people, especially in the hospitality sector, were very glad to say goodbye to 2020. A tough and challenging year...

4 min read

Virtual Brands & Dark Kitchens: Benefits for Hospitality Franchises

Louie Scarpari: Jan 10, 2023

We explore how virtual brands and dark kitchens are benefitting franchise hospitality businesses. Imagine running a...

3 min read

Virtual brands: A passing phase or long-term shift in hospitality?

Louie Scarpari: Jan 10, 2023

We explore the 12 ways that virtual brands are benefitting hospitality businesses. Virtual brands seem to be flavour of...

3 min read

The rise of the dark kitchen and virtual brands

Louie Scarpari: Jan 10, 2023

Time for dinner - and Australians around the country open up a food ordering app, scroll their favourite cuisines and...

2 min read

Summary of the latest Victorian Government business incentives

Louie Scarpari: Jan 10, 2023

Business Support Fund 3 The total grant will be: $10,000, $15,000 or $20,000 depending on the size of the business’...

4 min read

Redcat chooses AWS for scalability & integration simplicity

Louie Scarpari: Jan 10, 2023

No company wants to say "no" to its customers. However, by late 2017, this was getting harder for Redcat to avoid. The...

2 min read

Delivery shouldn’t die because dine-in is back on the menu

Louie Scarpari: Jan 10, 2023

Originally appeared on Inside Small Business In the wake of COVID-19, the hospitality industry was brought to its...

Interview: Mark Attard of San Churro & Lawrence Pelletier of Redcat

Louie Scarpari: Jan 10, 2023

Interview with Mark Attard, CMO of San Churro and Lawrence Pelletier, Sales and Marketing Director of Redcat, talking...

1 min read

New technology from Redcat offers struggling restaurants a lifeline

Louie Scarpari: Jan 10, 2023

In an Australian-first, local hospitality tech company Redcat has launched a low-cost platform that provides three key...

3 min read

COVID-19 financial aid for hospitality: A snapshot

Louie Scarpari: Jan 10, 2023

Understanding the federal government's stimulus package, state government incentives and council grants can be...

1 min read

Want that Delivered?

Louie Scarpari: Jan 10, 2023

Redcat Offers Low, Fixed Cost Delivery Dear Customers, Partners and Friends, We’ve spent the last week or so trying to...

3 min read

Business Intelligence

Louie Scarpari: Jan 10, 2023

Your hospitality business generates a lot of data. Captured within your business systems - POS, loyalty, finance, staff...

1 min read

Redcat Serves at the Australian Open

Louie Scarpari: Jan 10, 2023

The Australian Open offers not just great tennis, but a range of food and beverage outlets to keep fans refreshed. From...

2 min read

Creating recognisable brand identity for bars, restaurants, and cafes

Louie Scarpari: Jan 10, 2023

Walk down most city centre streets and you’ll see more cafes, bars and restaurants than just about all the other retail...

3 min read

4 steps to a successful loyalty program for your cafe or restaurant

Louie Scarpari: Jan 10, 2023

Café and restaurant owners know that a loyalty program is a great way to grow their business. It encourages customers...

3 min read

The top 6 things that franchise businesses do really well...

Louie Scarpari: Jan 10, 2023

Franchising is big business - it’s one of the fastest growing segments in Australia economy, representing 4% of our...

3 min read

From bytes to bites

Louie Scarpari: Jan 10, 2023

Cloud, Cloud computing, Cloud software, Running in the Cloud - they’re terms we hear everywhere. What is ‘Cloud...

2 min read

Are you ready to evolve? Moving from POS to a Hospitality IT platform

Louie Scarpari: Jan 10, 2023

If you’re running a hospitality business - at least if it’s anything upwards of a lemonade stall - you’ll have some...

2 min read

ATO's new asset write-off: Instant benefits for small businesses

Louie Scarpari: Jan 10, 2023

Did you know about the Government’s instant asset write off scheme for small business? If so, did you know the...

3 min read

7 habits of a successful hospitality business

Louie Scarpari: Jan 10, 2023

1. Understand your numbers – yes, hospitality is about great food and service, but it’s also about the hard-nosed...

3 min read

Real-time visibility for decision making in hospitality

Louie Scarpari: Jan 10, 2023

As business management thinker Peter Drucker so famously said; “You can’t manage what you can’t measure”. Nowhere is...

1 min read

Redcat rolls out automated Uber Eats integration at Grill’d

Louie Scarpari: Jan 10, 2023

Redcat today announced the next step in its strategy of providing full integration with online food delivery providers....

4 min read

8 ways loyalty & online ordering help grow your hospitality business

Louie Scarpari: Jan 10, 2023

In the increasingly competitive world of hospitality, businesses are always looking for an edge, for something to set...

1 min read

Nando’s streamlines Uber Eats with Redcat

Louie Scarpari: Jan 10, 2023

Redcat today announced the next step in its strategy of providing full integration with online food delivery providers....

1 min read

Redcat announces Australian first POS integration with Deliveroo

Louie Scarpari: Jan 10, 2023

New functionality offers efficiency, accuracy and improved customer service Redcat today announced its Deliveroo...

2 min read

Making Sense Out of Chaos - The Power of Information

Louie Scarpari: Jan 10, 2023

Managing a restaurant can be a rather complicated affair. The number of balls that are in the air at any given time are...

1 min read

NSW and SA gift card regulation changes are on the way!

Louie Scarpari: Jan 10, 2023

How will this affect Redcat gift cards and what do you need to do? Did you know that newly introduced NSW legislation...

2 min read

Quality, Price, and Convenience: Innovations for the Digital Age

Louie Scarpari: Jan 10, 2023

Hospitality is a tough industry. Australian consumers are very demanding - they want quality, price, and convenience,...

Chatime Australia is pleased to announce our official partnership!

Louie Scarpari: Jan 10, 2023

Chatime Australia is pleased to announce our official partnership with Redcat Hospitality Solutions after a successful...

2 min read

Queensland Rail Introduces Redcat Point of Sale

Louie Scarpari: Jan 9, 2023

Following a successful implementation on V/Line, Queensland Rail has implemented the Redcat Polygon POS System for its...

1 min read

Boost Juice launches it's new app!

Louie Scarpari: Dec 16, 2022

Smoothie giant, Boost Juice, have launched their Redcat developed loyalty and online ordering Smartphone App, rewarding...

2 min read

Redcat have positively changed the Menangle Tabcorp Park racing track

Louie Scarpari: Dec 15, 2022

Australian Harness Racing is quickly establishing a global reputation based on incredible times being run at the new...

Blog

Read about thoughts on the hospitality sector

5 min read

The Real Cost of a Fractured Tech Stack in QSR

4 min read

The 7 Top Technology Trends Shaping QSRs and Restaurants in 2026

Unlock Customer Loyalty: Best practice strategies to increase QSR revenue workshop

3 min read

How will QSRs be impacted if the RBA eliminates surcharging?

3 min read

Lifting the lid - what successful QSRs are doing to flourish

3 min read

QSR Evolution: CEOs Reveal the Power of Consistent Digital Engagement

4 min read

Redcat: The 9 Reasons It's the ONLY Hospitality IT Platform You Need

4 min read

The 9 ways a branded app can be a game-changer for your QSR business

3 min read

Loyalty unlocked: Five ways to boost sales and retention in QSR and fast casual dining

3 min read

4 Ways Kiosks Will Transform Your Restaurant in 2025

1 min read

Redcat partners with Armitage Associates to support its long term growth.

3 min read

Staying competitive with AI: A guide for QSR and fast casual dining

2 min read

Empowering UK hospitality operators to thrive in a challenging economy

4 min read

The tech-driven evolution of QSRs and restaurants: top trends for 2025

3 min read

Powering your QSR: How a strong network drives customer service, engagement, and growth

3 min read

5 ways to reduce power consumption and waste in Quick-Service Restaurants

3 min read

Unlocking Insights with Customer Analytics

3 min read

Frictionless ordering: Mobile Wallets & Voice Assistants Take Center Stage

2 min read

Gong cha implements Redcat’s IT platform in Australia in just 8 days

3 min read

The five hardware innovations that are changing the face of QSR

2 min read

5 game-changing benefits of integrating inventory & POS systems

Redcat explained - What is a fractured tech stack & how to fix it

4 min read

9 great reasons to choose Redcat

3 min read

Protecting Brand & Customer Data: Security Workshop Summary

1 min read

Digital Stamp Cards & QR Codes on Receipts

1 min read

UK Fast Casual & QSR Chains: Why Omni-Channel Solutions Matter

3 min read

Phygital in QSR: What it is and how restaurants can benefit from it

3 min read

Protecting your brand reputation through data security

2 min read

Inventory integration partners

1 min read

Apple, Google Pay + Digital Wallets

2 min read

Redcat has your delivery needs covered!

1 min read

Omni-channel Loyalty

1 min read

Customer Loyalty & Enhance User Experience

3 min read

White Label Delivery – the 10 benefits all UK restaurants need to know

3 min read

Top Hospo Tech Trends for 2024

3 min read

THE 3 FUNDAMENTAL SOLUTIONS to Mending the fractured tech stack

2 min read

UK tipping legislation & lessons for Aussie operators

2 min read

The 4 ways that restaurants are benefiting from payment innovation

3 min read

The rise of AI and how it can help hospitality

4 min read

Drive-thru innovation: how tech is transforming traditional drive-thru