2 min read
Tips for tipping – the new UK legislation on tips & lessons for Aussie operators
Tipping has long been a bone of contention in the UK hospitality industry – with staff unhappy at the way that tips are...
Nov 9, 2023 by Louie Scarpari
Tipping has long been a bone of contention in the UK hospitality industry – with staff unhappy at the way that tips are...
Nov 2, 2023 by Louie Scarpari
The birth of open banking
The last few years have seen a seismic change in the payments landscape. Gone are the days...
Aug 29, 2023 by Louie Scarpari
Artificial Intelligence (AI) burst into the social consciousness with a bang in late 2022. The technology, which has...
Jul 4, 2023 by Louie Scarpari
We love our drive-thrus
Drive-thru restaurants have been around for a long time – especially in car-loving nations like...
Jun 8, 2023 by Louie Scarpari
Your kitchen is the nerve centre of your hospitality business. No hospitality business can operate without a kitchen to...
Mar 24, 2023 by Louie Scarpari
A juggling act
As any hospitality business owner or operator will tell you, running a hospitality business is a real...
Mar 2, 2023 by Louie Scarpari
Loyalty – essential to QSR and fast casuals
For QSRs and fast casuals, loyalty programs are a must-have. They are...
Feb 23, 2023 by Louie Scarpari
On 7th Feb 2023, the Aussies opened the batting at Lords Cricket Ground. But this wasn’t the Ashes, and for once, both...
Feb 2, 2023 by Louie Scarpari
As the pandemic restrictions lifted, hospitality businesses gave a collective sigh of relief. But that relief was...
Jan 11, 2023 by Louie Scarpari
As we approach a new year, thoughts naturally turn to what lies ahead. Hospitality businesses move into 2023 with some...
Jan 11, 2023 by Louie Scarpari
QSR operators know that their customers want loyalty programs. More than that – they demand it. But not just the run of...
Jan 11, 2023 by Louie Scarpari
Loyalty programs can be incredibly beneficial to a business.
They help improve customer retention and add significant...
Jan 11, 2023 by Louie Scarpari
The old ‘pen and paper’ days of hospitality rostering are quickly becoming a thing of the past.
Today, technology is...
Jan 11, 2023 by Louie Scarpari
Redcat has certainly come a long way over the past five years.
In mid-2017, four of our directors – Jeff Lamb, Lawrence...
Jan 11, 2023 by Louie Scarpari
Published The West Australian=
The impacts of COVID-19 have been challenging for many industries, and perhaps none more...
Jan 11, 2023 by Louie Scarpari
Published Good Food
In a post-pandemic, short-staffed world, where on-demand is the expectation, more restaurants are...
Jan 11, 2023 by Louie Scarpari
Published B&T
A new study from digital marketing platform Impact Data has found that sending between seven and nine...
Jan 11, 2023 by Louie Scarpari
Published in Convenience World and Franchise Business Executive
Bubble tea giant Chatime Australia continues to flex...
Jan 11, 2023 by Louie Scarpari
Published in IT Brief
There’s no doubt about it – incorporating a robust customer loyalty program in almost any...
Jan 11, 2023 by Louie Scarpari
Working with a trusted partner is key to effective integration, development, and support.
With Fast Casuals and QSRs...
Jan 11, 2023 by Louie Scarpari
As the world and its restaurants are re-opening, the QSR industry can turn its back on the rollercoaster that was the...
Jan 11, 2023 by Louie Scarpari
Customer experience has always been a key goal if you’re a hospitality business, but over the last 18 months, it just...
Jan 11, 2023 by Louie Scarpari
As a hospitality business owner or...
Jan 11, 2023 by Louie Scarpari
Jan 10, 2023 by Louie Scarpari
Most people, especially in the hospitality sector, were very glad to say goodbye to 2020. A tough and challenging year...
Jan 10, 2023 by Louie Scarpari
Imagine running a...
Jan 10, 2023 by Louie Scarpari
Virtual brands seem to be flavour of...
Jan 10, 2023 by Louie Scarpari
Time for dinner - and Australians around the country open up a food ordering app, scroll their favourite cuisines and...