Symptoms of a Fractured Tech Stack can be:

• Loyalty – your loyalty system doesn’t play nicely with your POS, kiosks, click & collect, QR ordering, payment apps, ordering apps, and delivery partners.
• Integrations – you may have some integrations, but they’re shallow, and don’t cover all data points.
• Delivery Partners – you’ve got multiple aggregators, but you can’t manage menus, receive orders, and report on them all from one system.
• Transaction touchpoints – you transact through POS, kiosks, online, mobile apps,  click & collect, QR ordering, payment apps, and delivery partners, and drive-thru – but you can’t get all those transactions all in one system and run reports.
• Virtual brands – you’ve got multiple brands using Uber Eats, Just Eat and Deliveroo, but it’s difficult to get hold of and manage that data.
• Menus - you can't manage prices, kJ/kCal, allergens, images, modifiers, and 3rd party ordering integrators in one place.
• Data - you don't have access and own your granular sales, delivery, and production data for reporting, BI, and decision-making.