3 min read
Steve Clement: Nov 3, 2026, 8:00:00 PM
A customer-facing display tends to fail at the worst possible moment, which is any moment with a queue in front of it. The good news is that most faults fall into a small number of causes, and the majority can be cleared in under five minutes...
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3 min read
Steve Clement: Oct 27, 2026, 8:00:01 PM
A customer-facing display is one of those bits of hardware that is easy to add and easy to regret. It takes counter space, it costs money, and unlike...
4 min read
Steve Clement: Sep 23, 2026, 5:46:27 PM
Most operators who put off launching a loyalty scheme are not put off by the idea. They are put off by the assumed hassle: new hardware, a separate...
3 min read
Steve Clement: Sep 16, 2026, 3:30:00 AM
There is a box of unstamped loyalty cards next to almost every till in Britain. Paper punch cards have run cafe loyalty for decades, they cost almost...
4 min read
Steve Clement: Sep 9, 2026, 1:30:00 PM
Every loyalty provider will tell you their product drives repeat business. Very few will show you the maths. If you run a restaurant or a cafe group...
