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Redcat and Tattle partner to digitalise guest feedback

Tattle C

 

Tattle and Redcat have partnered for integration in order to digitalise guest feedback, by sending guests a Tattle survey after their on-demand ordering experience transacted through Redcat. The survey contains different aspects of the guest's transaction data, such as location, time of day, order number, menu items, and order amount. Through the integration, guests complete a comprehensive survey (at a 95.1% survey completion rate) to bring operators actionable feedback across all locations and operational categories, such as, Food Quality, Speed of Service, Meal Packaging, Accuracy, Sanitation, and more.

Get recommendations for operational area improvement

  • Using API integrations, we digitalise guest feedback by sending survey emails to guests after their ordering experience.

  • In our dashboard, we recommend the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction.

  • Through our improvement strategies, we improve each location’s overall guest satisfaction at an 84%
    probability each month.

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Problem Tattle & Redcat Solve: "With off-premise revenue accounting for a significant percentage of a restaurant's overall revenue, the quality of the off-premise guest experience has become paramount for operators," says Alex Beltrani, Tattle Founder and CEO.

"Based on our guest data, delivery and take-out experiences have shown to deliver a 20 percent lower guest satisfaction score compared to their dine-in counterpart, with accuracy and meal packaging incidents occurring at a 4x greater frequency. Without off-premise measurement, restaurants may miss the opportunity for both operational improvement and guest recovery, both of which are key contributors to ROI."

Features

  • API integration

  • Causation-Based Survey

  • Role-Based Dashboard

  • Industry Benchmarking

  • Customisable Location Groups

  • Advanced Heat Map Trend Analysis

  • Objectives-Setting Performance Tool

  • Opportunity Rank Algorithm

  • Guest Incidents Management

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60-day free-trial

For 60-days, we welcome Redcat customers to launch and test the Tattle platform with no long-term commitment or obligation to pay after the 60-days experience. After the trial there is a competitive monthly fee per site, with no setup or integration costs.  Tattle can be launched to begin collecting feedback for Redcat customers within 2-4 days of agreement signature.

 

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