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      GrabFood Integration (Overview)

      Summary

      What is the GrabFood Integration?

      Who are GrabFood?

      What makes GrabFood unique?

      Key features of this Integration

      Why should you use this functionality?

      Use Cases

      What does it cost to setup and use?

      Prerequisites

      Would you like to use the GrabFood Integration?

      Related Functionality


      Summary 

      Redcat has developed a direct integration between our POS platform and GrabFood, one of Southeast Asia’s leading food delivery services.  This integration was built to streamline operations for merchants by eliminating the need to manage a separate GrabFood tablet and manually rekey orders into the POS system.
      With this solution, orders placed through GrabFood flow directly into the Redcat POS and kitchen systems in real-time.  This not only reduces errors and improves order speed, but also frees up staff to focus on service rather than managing third-party devices.  The integration supports growing demand for delivery while improving in-store efficiency, ultimately creating a better experience for both staff and customers.

       


      What is the GrabFood Integration? 

      This integration allows Redcat customers to accept orders placed via GrabFood directly into their POS and kitchen management systems.

      Orders from GrabFood are automatically injected into the Redcat POS in real-time, triggering kitchen printing and updating inventory and sales reporting without staff intervention.

      This reduces wait times, improves order accuracy, and creates a seamless omnichannel experience.

      Merchants can now manage third-party delivery orders alongside in-store and online orders — all in one system.


      Who are GrabFood?

      GrabFood is one of Southeast Asia’s leading food delivery services, part of the broader Grab superapp ecosystem.

      It connects consumers with their favourite local restaurants via a seamless mobile experience and robust delivery network.

      You can learn more about Grab at this link.


      What makes GrabFood unique?

      GrabFood is unique for its deep integration within the Grab ecosystem, which includes ride-hailing, payments, and logistics.

      Restaurants are provided with access to a massive, engaged customer base which allows for dynamic promotions and payment options like GrabPay.

      GrabFood’s market penetration in Southeast Asia also makes it a crucial sales channel for restaurants in the region.


      Key Features of this Integration

      The key features of the GrabFood Integration include:

      • Real-time injection of GrabFood orders into the Redcat POS
      • Automatic printing to kitchen systems (KMS)
      • Order status updates sent back to GrabFood
      • Centralised reporting across all sales channels
      • Support for item modifiers, combos, and special instructions
      • Reduced staff workload by removing the need for manual entry
      Redcat has developed this integration to address the operational inefficiencies caused by third-party tablet systems that require staff to input orders manually, and help businesses grow their online revenue without compromising efficiency. 
      The integration:
      • Eliminates double-handling
      • Reduces order errors

      • Improves speed of service

      In addition, the GrabFood Integration will allow restaurants to:

      • Manage GrabFood orders like any other POS transaction
      • Track GrabFood sales alongside other channels in unified reports
      • Keep kitchens efficient with auto-routing of delivery orders

      • Manage the GrabFood menu within Polygon Central to ensure parity between systems.  MIM menu information is synced to GrabFood on a location-specific basis.


      Why should you use this functionality?

      Using this integration means less time spent handling third-party orders and more time focusing on delivering great food.  With fewer errors and faster turnaround, it improves the customer experience while reducing the pressure on staff.

      It also centralises data, giving better visibility over your business performance and resolving the following pain points:

      • Manual rekeying errors
      • Operational delays
      • Inaccurate reporting
      • Menu inconsistencies


      Use Cases

      The GrabFood Integration applies for the following use cases:
      • Accepting delivery orders from GrabFood directly into the POS and kitchen
      • Managing third-party delivery alongside in-store and web orders
      • Syncing menu items and modifiers between POS and GrabFood
      • Sending status updates from POS to GrabFood customers
      • Centralising performance reporting across channels
      Note: This integration is not designed to support:
      • Rider coordination or dispatch tracking
      • Two-way live menu syncing (menu mapping is applied and synced within Polygon Central)

       


      What does it cost to setup and use?

      There may be costs associated with the implementation and ongoing use of the GrabFood Integration.  Please check with your Redcat Sales Contact.

      • Setup fee: a one-off setup fee may apply.

      • Ongoing costs: a monthly Integration license fee may apply.

      • Transaction fees: GrabFood’s commission model still applies independently, and you should confirm these fees with your GrabFood contact.


      Prerequisites

      The GrabFood Integration is available to businesses who:

      • have a Polygon POS installation at the store 

      • are utilising MIM / OLO3 for native online ordering

      The following software versions are required.

      • Polygon POS Management: 2506.21.1 or later
      • Polygon POS Terminal: 2506.15.1 or later

      A Polygon Central Deployment (25.05.12 or later) is required, please check with your Redcat contact.


      Would you like to use GrabFood Integration?

      To learn more about using this functionality, contact your account manager or get in touch with us at the numbers below:

      Australia 1300 4 REDCAT (1300 473 322)
      UK Toll Free 808 0808 189 3396.

      The next steps would be:

      • Contact your Redcat Account Manager to request the GrabFood integration.
      • Provide your GrabFood merchant details and store ID.
      • Redcat will configure menu mappings and test order injection.
      • Once tested, the integration will go live and be monitored for stability.


      Related Functionality

      Related Articles

      GrabFood Integration (User Guide)

       

       

      Article Change Log

      Date Record of Changes Author

      July 2025

      First publication of this article

      S Black