GrabFood Integration (User Guide)

Summary

Polygon POS Management Configuration

Apply the Integration in Polygon Central

Pausing the Integration

Limitations with the GrabFood Integration

Summary 

Polygon POS Management Configuration

The GrabFood integration will need to be enabled in the default system settings (use the Apply to All option if relevant) and in the system settings for the relevant POS location(s).

To do this:

• Access Polygon POS Management.
• Access the Default Location System Settings (or POS Location System Settings as appropriate).
• Place a tick in the Enable the Grab web menu ordering module box under External System Settings | Web Menu Ordering Interfaces | Grab.

Applying the (Default) POS Location Setting will enable Grab as an option in the External Web Menu Ordering Interfaces on the POS Location Details form.

• Open the POS Location Details form for the relevant location.
• Place a tick in Grab.

Apply the Integration in Polygon Central

Now that the setup is complete, the final step is to assign the store for the GrabFood integration.

Admin users will need to be assigned the following User Role:

• Access to Grab Store Configuration
  
  

  You can learn more about User Roles in this article.

Assign Stores to GrabFood Integration

The stores available to the GrabFood Integration for ordering must be assigned in Polygon Central. 

To do this:

• Access Polygon Central | Integrations | Grab Food
• Use the Add Integration button to add the locations that will accept orders from GrabFood.
  • Choose the relevant location from the Locations List drop-down.
  • Enter the Store ID generated in the Grab Developer Portal when setting up the Store Information in the Merchant ID field.

• Use the Submit button to save.

Note: a menu export will be pushed to GrabFood whenever the integration record is saved.

Pausing the Integration

Limitations with the GrabFood Integration

Single Layer Nesting: Nested Choice Sets are not supported by GrabFood.  While each parent item can have as many choice sets as you desire, none of those choice sets may contain further choices.

Multiple Modifiers: GrabFood does not support multiple selections of the same modifier.  This means for a double pizza deal, you cannot choose Hawaiian for both pizzas using a + button.  Instead you will need to program two choice sets - pizza 1 and pizza 2, where both contain a complete set of available pizzas.