Summary
Customers may choose to use Tyro as the payment gateway for e-commerce transactions when utilsing MIM and OLO3 for online ordering.
This document describes the process for working with Tyro e-Comm transactions in Polygon Central 2.
Accessing Transactions
You can access the transactions that have been processed with a payment through Tyro.
To do this navigate in Polygon Central 2 to Online Ordering | Surcharges & Fees | Transactions.
The transactions will be listed with the following detail:
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Date
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Reference
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Email
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lication
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Sale Type
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Amount
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Status
Viewing Transaction Details
Selecting any transaction line will open the record for that transaction and provide details on:
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The order header (date, time, location, sale type)
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The customer (member, name, contact details)
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The items
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The payment
Refunds
Refunds may be processed for:
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the value of specific menu items
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the full amount of the payment
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a custom amount
To process a refund:
- open the record of the transaction
- use the Refund Payment button
- select the required refund method
- use the + on individual menu item(s)
- choose 'full amount'
- enter a specific amount in the 'custom' option - Select the Refund Reason from the drop-down list
- Use the Refund $ button to process the refund
The status on the transaction line will be updated to refunded.
Article Change Log
| Date | Record of Changes | Author |
|
April 2026 |
First publication of this article. |
S Black |