Redcat Pay - Onboarding

Summary

Onboarding with Redcat Pay

Onboarding via Invitation

Data Collection and Verification

Review and Sign

Related Articles

Summary

Redcat Pay is an integrated end-to-end payment solution that enables hospitality businesses to seamlessly accept and manage transactions across every channel—POS, web, app & kiosk.

With support for all major payment methods, and built-in fraud protection, it delivers a fast and secure consumer experience. At the same time, centralised controls, automated settlement, and enhanced reconciliation simplify operations for both corporate and partner entities, providing a single, transparent view of performance across the entire business.

It is available to Redcat customers in Australia, New Zealand, and the UK.

Onboarding with Redcat Pay

As part of the setup process for Redcat Pay you will need to provide information on your business, decision makers, and bank account in accordance with government mandated collection and verification of information to adhere to payment industry regulations.

This process forms a protective layer to mitigate fraud and AML/CFT (anti-money laundering and counter-terrorism financing) risks.

Onboarding via Invitation

An email will be issued to the contact details provided to Redcat.  The email contains a secure link that will allow you to enter all the required information.

• check that that name included in the email matches your business
• use the Submit information button to start the process
• the process is secured by multi-factor authentication, and you will need to verify using the same mobile phone number you provided to Redcat
• enter the correct phone number and use the Verify phone number button
• enter the verification code received on the phone and use the Submit Code button

Data Collection and Verification

The information required may vary according to your business type but all types will require details about your legal entity, responsible individual(s), support contact details and your bank account for verification.

Verification checks will include:

• Company
  Is the company registered and active?
  Which industry are they a part of?
  Are they sanctioned?

• Identity
  Who owns or controls the company?
  Are they a real person?
  Are they sanctioned or a known criminal?

• Bank
  Is the payout account directly owned by the company onboarded?
  Is this payout account to a licensed financial institution?

Verification is generally completed automatically, but if for some reason automatic verification is not possible manual verification may be necessary.  The manual verification process may take 48 hours.

You will need to complete the details in each section presented.
Please read each section fully and enter details carefully.  It is recommended that you use the automatic facilities where possible to avoid the possibility of typographical errors that may cause verification to fail.

Some fields in the form will be prefilled with information provided to, and entered by Redcat.  Please check all pre-entered details carefully and adjust anything that is not absolutely correct.

The onboarding form will default with Your business setup: Company. 

• If your legal entity is not a company, use the edit icon to make a different selection
  each option will require slightly different details for verification
  - Sole proprietorship
  - Company
  - Trust, partnership or association

• use the Continue button

  

  use the Continue button

Review and Sign

Once your business and bank account details have been successfully entered, the section at the bottom to Review and sign legal disclosures becomes available.

PCI DSS questionaire

You will need to review and sign the PCI DSS (Payment Card Industry Data Security Standard) questionnaire.

PCI DSS is a global set of security requirements created by the major card schemes (Visa, Mastercard, etc.) that exists to keep card details safe.  It sets minimum security rules for anyone that handles, stores, processes, or transmits card data.  It is a card scheme requirement, not a Redcat Pay policy.

It is important to remember, within Redcat Pay:

• The Redcat Pay platform is powered by Adyen, who handles the sensitive card data
• the PCI scope for merchants is minimal
• businesses complete an annual online PCI questionnaire
  this is standard for any business accepting cards
  
  

Sign Services Agreement

You will need to review and sign the Services Agreement as the final step in the onboarding process.

Congratulations! Your onboarding process is now complete.

Related Articles

More detailed information on Redcat Pay can be found in the following articles.