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      Hungry Panda Integration (Overview)

      Summary

      What is the Hungry Panda Integration?

      Who are Hungry Panda?

      Key features of this Integration

      Why should you use this functionality?

      Use Cases

      What does it cost to setup and use?

      Prerequisites

      Would you like to use the Hungry Panda Integration?

      Related Functionality


      Summary 

      Redcat has developed a direct integration between our POS platform and Hungry Panda, a global online Asian food delivery platform founded in 2017.  Operating in over 10 countries and 90+ cities, Hungry Panda connects users with restaurants and Asian supermarkets, offering a variety of authentic dishes, groceries, and snacks through its app.
      This integration was built to streamline operations for merchants by eliminating the need to manage orders through the Hungry Panda for Restaurant app and manually rekey the orders into the POS system.
      The integration reduces keying errors, improves order speed, and supports growing demand for delivery while improving in-store efficiency, ultimately creating a better experience for both staff and customers.

      HungryPanda-Mel (@hungrypanda_mel) • Instagram photos and videos

       


      What is the Hungry Panda Integration? 

      This integration allows Redcat customers in Australia, New Zealand and the UK to accept orders placed via Hungry Panda directly into their POS and kitchen management systems.

      Orders from Hungry Panda are automatically injected into the Redcat POS in real-time, triggering kitchen printing and updating inventory and sales reporting without staff intervention.

      This reduces wait times, improves order accuracy, and creates a seamless omnichannel experience.

      Merchants can now manage third-party delivery orders alongside in-store and online orders — all in one system.


      Who are Hungry Panda?

      Hungry Panda markets as the No. 1 Asian Food Delivery Platform.  Leveraging industry-leading delivery services, they seamlessly connect food, people and culture.

      You can learn more about Hungry Panda at this link.

       


      Key Features of this Integration

      The key features of the Hungry Panda Integration include:

      • Real-time injection of Hungry Panda orders into the Redcat POS
      • Automatic printing to kitchen systems (KMS)
      • Order status updates are sent back to Hungry Panda
      • Centralised reporting across all sales channels
      • Reduced staff workload by removing the need for manual entry
      Redcat has developed this integration to address the operational inefficiencies caused by third-party systems that require staff to input orders manually, and help businesses grow their online revenue without compromising efficiency. 
      The integration:
      • Eliminates double-handling
      • Reduces order errors

      • Improves speed of service

      In addition, the Hungry Panda Integration will allow restaurants to:

      • Manage Hungry Panda orders like any other POS transaction
      • Track Hungry Panda sales alongside other channels in unified reports
      • Keep kitchens efficient with auto-routing of delivery orders

      • Manage the Hungry Panda menu within Polygon Central to ensure parity between systems.  MIM menu information is synced to Hungry Panda on a location-specific basis.


      Why should you use this functionality?

      Using this integration means less time spent handling third-party orders and more time focusing on delivering great food.  With fewer errors and faster turnaround, it improves the customer experience while reducing the pressure on staff.

      It also centralises data, giving better visibility over your business performance and resolving the following pain points:

      • Manual rekeying errors
      • Operational delays
      • Inaccurate reporting
      • Menu inconsistencies


      Use Cases

      The Hungry Panda Integration applies to the following use cases:
      • Accepting delivery orders from Hungry Panda directly into the POS and kitchen
      • Managing third-party delivery alongside in-store and web orders
      • Syncing menu items and modifiers between POS and Hungry Panda
      • Sending status updates from POS to Hungry Panda customers
      • Centralising performance reporting across channels
      Note: This integration is not designed to support:
      • Rider coordination or dispatch tracking
      • Two-way live menu syncing (menu mapping is applied and synced within Polygon Central)

       


      What does it cost to setup and use?

      There may be costs associated with the implementation and ongoing use of the Hungry Panda Integration.  Please check with your Redcat Sales Contact.

      • Setup fee: a one-off setup fee may apply.

      • Ongoing costs: a monthly Integration license fee may apply.

      • Transaction fees: Hungry Panda's commission model applies independently, and you should confirm these fees with your Hungry Panda contact.


      Prerequisites

      The Hungry Panda Integration is available to businesses who:

      • have a Polygon POS installation at the store 

      • are utilising MIM / OLO3 for native online ordering

      The following software versions are required.

      • Polygon POS Management: 2507.23.1 or later
      • Polygon POS Terminal: 2506.15.1 or later

      A Polygon Central Deployment (25.04 or later) is required, please check with your Redcat contact.

      Hungry Panda Configuration Data

      The client will need to obtain the following from Hungry Panda to allow the Redcat implementation team to configure the Integration.

      • App Key
      • Secret Key
      • ShopID (external store ID, for each store requiring setup)


      Would you like to use the Hungry Panda Integration?

      To learn more about using this functionality, contact your account manager or get in touch with us at the numbers below:

      Australia 1300 4 REDCAT (1300 473 322)
      UK Toll Free 808 0808 189 3396.

      The next steps would be:

      • Contact your Redcat Account Manager to request the Hungry Panda integration.
      • Provide your Hungry Panda app keys and store ID details.
      • Redcat will configure menu mappings and test order injection.
      • Once tested, the integration will go live and be monitored for stability.


      Related Functionality

      Related Articles

      Hungry Panda Integration (User Guide)

       

       

      Article Change Log

      Date Record of Changes Author

      September 2025

      First publication of this article

      S Black