- Case Study -
Performing at an optimum level with Redcat
Maha is one of Melbourne’s most popular restaurants, delighting diners with its imaginative middle eastern cuisine and first-class service, under the direction of award winning chef and owner, Shane Delia.
Shane knew that although great food is at the heart of a dining experience, it takes more than just cooking skills to build and maintain a successful restaurant business. He wanted to have visibility, at a detailed level, of every part of his enterprise. From the produce delivery and staff wages at the back end, to orders and payments at the front of house, Shane knew that his business figures are as important as his recipes.
Redcat Polygon is vital to what we do here at Maha - we rely on all the numbers. We need to know what is happening with our business so we can continue to perform at an optimum level.
“Redcat Polygon is vital to what we do here at Maha”, he says. “We rely on all the numbers. We need to know what is happening with our business at any particular time so we can continue to perform at an optimum level. If we don’t know what is happening on the floor with our customers and at the backend we simply won’t be sustainable and won’t be able to compete.”
Shane saw Redcat Polygon as the perfect solution to deliver the business information he needs to provide the renowned Maha customer service.
“Redcat Polygon helps us to enhance the customer experience” he explains, “by giving us rapid reaction times to get food out as quickly as possible. The moment someone orders their food, it gets put into the system and immediately prints out in the kitchen and that then flows back into our accounting system. It’s a completely seamless transaction.”